Frequently Asked Questions

How can I request food assistance from The Lunchbox?
To request a food bundle you will need to complete our Request Help form. Once we've received your form we will respond to you via email within 48 hours. Requests are added to our delivery/pick-up list based on the order they were received. You will need to complete a new Request Form each time you need assistance.

How often can I receive food assistance from The Lunchbox?
At this time, the soonest we provide a food bundle to the same family is once every 3 weeks. How frequently we can provide a food bundle depends on the donations we receive.

Can I have my food bundle delivered?
Families can pick-up their food bundles or we will deliver. Once a family requests delivery, they are added to our delivery list and then emailed once delivery is scheduled. Delivery is typically offered 1-2 times a week.

What types of food items are included in a food bundle?
The food that we use to fill our food bundles is either rescued or donated. Items vary each week. Our goal is to have the freshest and healthiest items available, however this all depends on the donations we receive. We aim to fill each bundle with food items in all 5 food groups.

An important thing to note, we rely on rescued food for the majority of our donations. This means that some of the items we put into our bundles are either near expiry or expired but still deemed safe to eat.

What methods of communication will The Lunchbox use to communicate with me once I've requested help?
We will email you initially to gather final details before delivery is scheduled. Once delivery is set up, we will text you on delivery day.

If you have any questions please don't hesitate to contact us at thelunchboxlondon@outlook.com